*1. Returns*

We want you to be completely satisfied with your purchase from Navela Mart. If for any reason you are not happy with your order, we offer a straightforward return policy.

- *30-Day Return Window*: You have up to 30 days from the date of delivery to return eligible items.

- *Eligibility*: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

- *Initiating a Return*: Please contact our customer support team at [customer support email] to initiate a return. Provide your order number and details of the item(s) you wish to return.

- *Return Shipping*: Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

*2. Refunds*

- *Refund Process*: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- *Approved Refunds*: If approved, your refund will be processed and applied to the original method of payment within [number of days] business days.

- *Non-Refundable Items*: Certain items are not eligible for return or refund, including gift cards and downloadable software.

*3. Exchanges*

We currently do not offer direct exchanges. If you need a different item, color, or size, please return the unwanted item(s) and place a new order.

*4. Damaged or Defective Items*

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.

*5. Contact Us*

If you have any questions or concerns about our return and refund policy, please reach out to our customer support team at navelamart@gmail.com or +968 97792767